Our company is a firm believer in customer service.
The very essence of our hiring, training, and
commitment to quality is driven by our passion for
providing our customers the very best service.
The Baggarly Corporation, a.k.a. [Answer Metro USA
and Anserfone in Macon] was founded in 1952. The
Baggarly family owned and operated Anserfone
Services in Macon, Georgia. In 1973 the Baggarly
Corporation expanded to Atlanta and today continues
to operate both offices. They serve companies
locally, regionally, and nationally and have
continued to pride themselves on offering the same
personal service throughout their expansion.
Raymond Baggarly, President, is a second generation
business owner that continues to run his family
business. His wife Susan, is Vice President and
Human Resources Manager. As a team, they have
developed a dedicated staff of professionals to
assist in operating their twenty-four hour, seven
day a week service.
Key Staff
Angela Hightower
Vice President and
General Manager
Since 1993
Iris Kroland
Evening Manager
Since 1988
Jane Billingslea
Office Manager
Macon office
Since 1993
The core of the online supervisors has a combined
100 plus years of experience in serving our
customers.
Staffing Policy & Retention
The Baggarly Corporation has a history of providing
above average wages, insurance, vacations, and
profit sharing with its employees to foster
experience, dedication, and quality among our staff.
In this day and age of high employee turnover, The
Baggarly Corporation has maintained a stable and
well trained staff.
The Baggarly
Corporation is a member of ATSI (Association of
TeleServices International, Inc.) ATSI is the
foremost trade association serving the industry.
Raymond Baggarly is very active in the association
and served as President of ATSI during 1999-2000.
ATSI offers numerous work seminars, conventions and
focus groups. Each year members of the staff attend
these meetings allowing us to stay on the cutting
edge of customer service, technology, and human
resource issues.
You will find no other company more dedicated to
doing a good job for its clients than the good folks
at The Baggarly Corporation.
